Frequently Asked Questions

  • What's included in move-out cleaning services?
    Move-out cleaning covers the entire empty home including deep cleaning of appliances, cabinets, baseboards, windows, and all rooms. We remove dust and grime from areas difficult to reach with furniture present, ensuring spotless condition for new occupants.
  • How long does Airbnb cleaning take?
    Airbnb cleaning typically takes 1-3 hours depending on property size and guest occupancy level. We focus on quick turnaround between guests while maintaining thorough sanitization and restocking to keep your rental guest-ready.
  • When should I schedule move-in cleaning?
    Schedule move-in cleaning after the previous occupants vacate but before you bring in furniture or belongings. This ensures your new home starts completely fresh and sanitized, creating the perfect foundation for settling in.
  • Do you use eco-friendly cleaning products?
    Yes, we use eco-friendly cleaning products that effectively remove dirt and bacteria without harsh chemicals. These products are safer for families, pets, and the environment while delivering professional-grade cleanliness throughout Aurora homes.
  • Can you clean same-day for Airbnb?
    We offer same-day Airbnb cleaning when our schedule permits, perfect for last-minute bookings or checkout delays. Our flexible team coordinates with your booking calendar to ensure seamless guest transitions without compromising quality.
  • What's different about post-construction cleaning?
    Post-construction cleaning removes fine dust, debris, and residue that standard cleaning can't handle. We use specialized techniques and equipment to safely eliminate construction particles from all surfaces, preparing newly renovated spaces for occupancy.
  • How do you ensure Airbnb quality?
    We follow detailed checklists covering every room and amenity guests expect. Our team restocks basics, sanitizes high-touch surfaces, and inspects each area to maintain consistent five-star cleanliness standards that protect your rental reputation.
  • What affects move-out cleaning costs?
    Move-out cleaning costs depend on home size, condition, and level of deep cleaning required in neglected areas. Homes with heavy buildup, pet odors, or extensive grime may need additional time and specialized treatment.
  • Do you offer recurring Airbnb service?
    Yes, we provide recurring Airbnb cleaning tailored to your booking frequency and seasonal needs. Regular service ensures consistent quality while building familiarity with your property's specific requirements and guest expectations.
  • How should I prepare for cleaning?
    Remove personal belongings, secure valuables, and clear floors of clutter so cleaners can focus on deep cleaning surfaces. Communicate any special instructions about problem areas or specific needs to ensure optimal results.
  • What cleaning supplies do you bring?
    We bring all professional-grade equipment and eco-friendly cleaning supplies needed for your service. This includes vacuums, mops, microfiber cloths, and safe cleaning solutions that protect your family and pets while delivering exceptional results.
  • How do I reschedule my cleaning?
    Contact us directly to reschedule your cleaning appointment. We understand life happens and offer flexible rescheduling when possible. Early notice helps us accommodate your needs and maintain service for other Aurora area clients.
  • Do I need to be home during cleaning?
    You don't need to be home during your cleaning service. Many Aurora clients provide access instructions and go about their day while we work. We respect your privacy and security, ensuring your home is locked when we finish.
  • What areas do you clean in bathrooms?
    Bathroom cleaning includes sanitizing toilets, tubs, showers, sinks, mirrors, and floors. We also clean fixtures, wipe down surfaces, and replace trash liners. Our thorough approach ensures these high-use spaces are hygienically clean and fresh.
  • How long does regular cleaning take?
    Regular cleaning typically takes 1-3 hours depending on home size and service frequency. Homes receiving weekly service generally take less time than monthly cleanings. Our efficient team works systematically through each room without rushing quality.
  • Can you clean around my pets?
    Yes, we're experienced cleaning homes with pets and use pet-safe products throughout. Let us know about your pets when booking so we can plan accordingly. We can work around their schedules and ensure they're comfortable during our visit.
  • What happens if I'm not satisfied?
    Customer satisfaction drives everything we do. If you're not completely happy with any aspect of our cleaning, contact us within 24 hours and we'll return to address your concerns at no additional charge.
  • Do you offer holiday cleaning?
    Yes, we provide holiday cleaning services to help prepare your Aurora home for gatherings and celebrations. Book early during busy holiday seasons to ensure availability when you need that extra sparkle for special occasions.
  • How do you handle keys and access?
    We treat home access with complete professionalism and security. Keys are safely managed and returned promptly after service. Many clients provide lockbox codes or arrange access methods that work best for their security preferences and daily schedules.
  • What makes your team different?
    Our experienced cleaners combine professional training with genuine care for your home. We're knowledgeable about different surfaces and materials, use eco-friendly products, and maintain consistent quality through detailed checklists and regular team communication about best practices.